Refund and Returns Policy

At xondira.top, operated by Kurtolo, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

30-Day Return Policy

You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at [email protected] or call us at +14418036349. Please provide your order number and a brief explanation for the return. If your return request is accepted, we’ll send you detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for covering the shipping costs for returning items, unless the item received is incorrect or damaged. We highly recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at [email protected].

Damaged Items or Issues

Please inspect your order immediately upon reception. If you discover that the item is defective, damaged, or if you received the wrong item, please contact us right away at [email protected] or +14418036349 so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, you can then make a separate purchase for the new item.

Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us:

Policy Updates

Kurtolo reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page. This policy was last updated on July 30, 2024.